);
};
const HelpPage = () => {
const faqs = [
{
question: "Is Ara the same as an on-site PAS 2035 assessment?",
answer: `No. Ara is a remote pre-assessment designed to give fast, indicative recommendations.
A PAS 2035 assessment requires an onsite inspection and provides guaranteed upgrade pathways, full Retrofit Assessment reports, and validated specifications.`,
},
{
question: "How do I add a property to the app?",
answer:
"Click “New Property” at the top of your portfolio screen, enter the property address, and the system will generate your report automatically.",
},
{
question: "I’ve added my property, but I can’t see the results – what should I do?",
answer: `Try refreshing the page or logging out and back in.
If the issue continues, contact us and we can add the property manually for you.`,
},
{
question: "How do I view my property results?",
answer: `To view your results, simply click on the property address in your portfolio.
This will open the full summary, including:
• Current EPC position
• Property data and assumptions
• Estimated costs
• Retrofit plan`,
},
{
question: "What do the recommendations mean?",
answer: `The system suggests the quickest and most cost-effective measures to reach EPC C based on your property’s current data.
These are estimates only — exact requirements can only be confirmed through a full PAS 2035 on-site assessment.`,
},
{
question: "Can I change the recommended measures in Ara?",
answer: `Yes — you can adjust the recommended measures within the app to explore different upgrade options.
When you change a measure (for example, swapping insulation for solar PV), the app will automatically update:
• Energy-efficiency impact
• SAP point gains
• Estimated costs
This allows you to compare different routes to EPC C.`,
},
{
question: "Will Ara tell me if I can get funding?",
answer: `Ara provides indicative funding guidance. However, funding eligibility depends on current scheme criteria and availability, which change regularly. A full eligibility check is included as part of a PAS 2035 assessment.`,
},
{
question: "I’ve completed the remote assessment. What’s next?",
answer: `If you want to proceed with improvements, the next step is a PAS 2035 on-site Retrofit Assessment, which includes:
• Property fabric inspection
• Condition survey
• RdSAP
• Ventilation & occupancy assessment
• A guaranteed improvement plan`,
},
{
question: "What if I can’t get the app to work?",
answer: `If you have any technical issues, email us at enquiries@domna.homes and we can:
• Add the property for you
• Send the results manually
• Arrange a call with a team member`,
},
];
return (
Help & FAQ
Answers to common questions below.
{faqs.map((f, i) => (
))}
Still need help?
If you can’t find the answer you’re looking for, our team is happy to help.