"use client"; import { useState } from "react"; const FAQItem = ({ question, answer, }: { question: string; answer: string; }) => { const [open, setOpen] = useState(false); return (

{answer}

); }; const HelpPage = () => { const faqs = [ { question: "Is Ara the same as an on-site PAS 2035 assessment?", answer: `No. Ara is a remote pre-assessment designed to give fast, indicative recommendations. A PAS 2035 assessment requires an onsite inspection and provides guaranteed upgrade pathways, full Retrofit Assessment reports, and validated specifications.`, }, { question: "How do I add a property to the app?", answer: "Click “New Property” at the top of your portfolio screen, enter the property address, and the system will generate your report automatically.", }, { question: "I’ve added my property, but I can’t see the results – what should I do?", answer: `Try refreshing the page or logging out and back in. If the issue continues, contact us and we can add the property manually for you.`, }, { question: "How do I view my property results?", answer: `To view your results, simply click on the property address in your portfolio. This will open the full summary, including: • Current EPC position • Property data and assumptions • Estimated costs • Retrofit plan`, }, { question: "What do the recommendations mean?", answer: `The system suggests the quickest and most cost-effective measures to reach EPC C based on your property’s current data. These are estimates only — exact requirements can only be confirmed through a full PAS 2035 on-site assessment.`, }, { question: "Can I change the recommended measures in Ara?", answer: `Yes — you can adjust the recommended measures within the app to explore different upgrade options. When you change a measure (for example, swapping insulation for solar PV), the app will automatically update: • Energy-efficiency impact • SAP point gains • Estimated costs This allows you to compare different routes to EPC C.`, }, { question: "Will Ara tell me if I can get funding?", answer: `Ara provides indicative funding guidance. However, funding eligibility depends on current scheme criteria and availability, which change regularly. A full eligibility check is included as part of a PAS 2035 assessment.`, }, { question: "I’ve completed the remote assessment. What’s next?", answer: `If you want to proceed with improvements, the next step is a PAS 2035 on-site Retrofit Assessment, which includes: • Property fabric inspection • Condition survey • RdSAP • Ventilation & occupancy assessment • A guaranteed improvement plan`, }, { question: "What if I can’t get the app to work?", answer: `If you have any technical issues, email us at enquiries@domna.homes and we can: • Add the property for you • Send the results manually • Arrange a call with a team member`, }, ]; return (

Help & FAQ

Answers to common questions below.

{faqs.map((f, i) => ( ))}

Still need help?

If you can’t find the answer you’re looking for, our team is happy to help.

Contact us at enquiries@domna.homes
); }; export default HelpPage;